Tag Archives: designs

Reasons Why Packaging Designs Fail – Structure

25 Tuesday Jun 2013

Posted by in Marketing, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , ,

MaryBethApplePieThis is the second post in this 3 part series on why packaging designs fail.  Don’t forget to sign-up to have each post sent directly to your inbox.  You can subscribe at http://www.brianpankratz.com.

Let’s Review
In the last post we talked about three areas to consider when packaging designs fail; design, structure, and marketing.  Last week we focused on design, this week we are reviewing structure.  To read the first weeks post on design, click here.

Define Structure
We all need to be on the same page when talking about “Structure”.  Structure is defined as the materials, construction, and shape of the packaging used to package the product.

So, how can the structure contribute to packaging that fails?  The list below are some examples…

1. Damaged Packaging:  Nothing says, “Don’t buy me,” more than a damaged package.  I am not talking about the consumer inflicted damage by ripping open a package after purchasing it and then returning it to the store.  I’m talking about the packaging not being able to withstand the shipping and handling process involved with getting the product to the retailer.  Choosing the right materials when packaging a product is critical.  Whether it’s deciding the type or thickness of either plastic or paper board, the wrong materials can affect the sale of a product.    Choosing the wrong materials can result in damaged packaging or in some cases, damaged product.  Everyone wants to save on costs, but when packaging doesn’t maintain integrity, the sales of the product suffer.

2. Over Packaged Product: Not only is not protecting a product bad, but over packaging products are also costly.  I remember walking down the aisle in my local big box retailer, and seeing a product the size of my fist packaged in a sealed clamshell that was about twelves inches square in size.  The product was grossly over-packaged and not sustainable in the least bit.

Note:  How can the first two be resolved without issue?  Packaging testing!  Know the specifications needed for your packaging and do testing to ensure the product and packaging will arrive without issue.

3. Poor Security of the Packaging:  One of the main responsibilities of packaging is to protect the product from theft.  Failure to do this can result in huge losses for the retailer and result in higher theft rates of the product and may jeopardize the products ability to be sold at the retail level.  On the other hand, food containers that have tamper-resistant features provide added security.  I was working with a new client, and they informed me that before working with us, nine out of 10 of the products they sent to the retailer were stolen.  The retailer had a clear message for their product that sold for $25 ea., “Get new packaging, or I’ll get new product!”

4. Shelf Presence:  When designing packaging, one of the questions we ask is, “Does this package need to hang, stand, or both?”  It is amazing how many out there seem to skip that question.  Once we understand this question, we now need to find a way for the packaging that we design to POP.  Gaining the attention of the consumer can be done several ways; shapes, colors, graphics, etc.  Determine what would gain command on the shelf and then create something unique.

5. Poor Usability:  Usability refers to packaging that facilitates the use of the product.  Whether it is the perforations of a chip board carton to allow easy dispensing of the product or locking features on a clamshell, it all provides either a positive or negative experience for the consumer.  The key is to create functional packaging that properly assist the consumer with the use of the product.  Creating a positive experience for the consumer shouldn’t end after the purchase is made.

When packaging is designed with the proper structure, it can attract consumers, properly protect, and even prolong the shelf life of the product.  The idea is to create packaging designs that do all of the above.  Create an experience for the consumer that makes them appreciate you for how you have decided to package your product.

To get more information on creating packaging that sells without failing, contact Brian Pankratz at Mercury Plastics, Inc., bpankratz@mercuryplasticsinc.com.

Reasons Why Packaging Designs Fail – Design

05 Wednesday Jun 2013

Posted by in Marketing, Packaging Design, Product Development

≈ 3 Comments

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Blue printThe next three posts are going to be dedicated to defining the elements on why certain packaging designs fail. If you want to get the next post sent directly to your inbox, subscribe at http://www.brianpankratz.com.

Ego Check
Before we get started talking about why some packaging designs fail, we all have to come to the realization that somewhere just under our ego is opportunity for improvement.  It’s pretty tough to admit failure, but it becomes even tougher when we don’t admit it and learn from it.  Another thing to understand is that there is a level of opinion that goes into what makes a design a failure or success.

Areas to consider
When we talk about packaging design, there are three different areas to consider; design, structure, and marketing.  We are going to talk about the design aspect in this post, and then cover structure and marketing in following posts.

Define Design
It’s important to understand what we mean when we talk about design.  The word design could have several different meanings, one could argue that the whole make-up of a products packaging could be its design.  I would like to define design as simply, how you have decided to package your product (stock clamshell, carton, blister pack, etc.)

So, let’s start with design, what factors of the overall packaging design can contribute to failure?

1. Packaging costs – Start with an understanding of what the cost of your packaging should be.  Understand what equipment is necessary to assemble each style.  There are many factors that affect the overall cost of packaging your product.  Make sure to review all of them.  Not doing this could result in higher costs and make you uncompetitive in the market.

2. Poor Protection – Packaging has multiple functions.  It needs to help sell the product, but it also has to successfully transport the product to the consumer without being damaged.  Nothing screams, “Don’t buy me,” more than damaged or worn packaging.

3. Where’s the product – Very few products should be kept out of view from the consumer.  When possible, you need to show the product.  The more creative way you can show the product, the more attention it will gain.  Hiding your product in the packaging will make it harder to locate on the shelf.

4. Easy Access/Easy Open – Know your target audience and how they use your product.  Some consumers will avoid certain products due to hard-to-open packaging.  Understand the security aspects that are required and build in easy open features when you can.

5. Lack of Creativity – There are many options for creating attention in the simplest of packaging designs.  Plain packaging designs may be overlooked and run the risk of never being found.  Understand the different design options that are available at no extra cost that can and will draw attention to achieve added sales.  There are several companies out there (including Mercury Plastics) that offer free packaging design evaluation.  Do your homework and ask questions!  Be creative!

The Goal
The goal of every packaging design is to match the needs of the consumer with the abilities of your product.  Good packaging should attract attention and then explain what makes your product unique and better than your competitors.  Not doing so can result in a level of packaging design failure that could have been avoided.

For more information on how you can creating winning packaging designs that create attention and resist failure, contact Brian Pankratz, bpankratz@mercuryplasticsinc.com.

The 4 steps to every consumer purchase – Week 4

19 Friday Apr 2013

Posted by in Consumer Satisfaction, Marketing, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , ,

Week 4This week we are wrapping up our series with The 4 Steps To Every Consumer Purchase.  If you missed any of the previous weeks, you can find them here…Week 1 – Scanning, Week 2 – Price, Week 3 – Comparison.

Step 4: The Final Step
Making a purchase is an emotional process.  Manufacturers need to offer products that help the consumer confirm that they are making the right decision.  The last and final step is the Confirmation step.

The Confirmation Step
In this step the product is in the hands of the consumer.  They have reviewed the benefits, features, and price point.  We now have to win the emotional connection with the consumer.  Most consumers have had problems with products they purchased in the past and want to ensure this doesn’t happen again.  They are asking the following questions:

  • Will I have to return this product later?
  • Will this product be easy to use?
  • How long will the product last?
  • Most importantly…do I “feel good” about this purchase?

Feeling Good – Emotional Connection
Yes, it’s true.  Consumers need to feel good as they make the walk to the register with your product in hand. Have you ever purchased a product and shortly after leaving the store felt regret about your purchase?  This is called “buyer’s remorse” and it is a very real emotional response in the buying process.  If, through your packaging you have answered the price (value) and comparison questions, then the potential for a negative emotional response is reduced greatly.  Packaging has the ability to generate excitement about the purchase as well as an eager expectation when the product is removed from the packaging. When all of these steps are in line, you have a successful package. The way your product is packaged matters. Consumers respond when products are packaged with them in mind. They receive the needed confirmation that the product is exactly what they are looking for, this is successful packaging.

When the consumer confirms that you have the best product and they have a sense of security with their purchase, loyalty is built.  Can you think of any products that have a loyal following?  If so, care was put into the way that product was packaged.  Packaging does matter, and those who take the time to understand how to package their product to communicate all 4 steps will have a better chance of building their customer base.

For more information on creating packaging that captures all 4 steps and helps to build customer loyalty, contact Brian Pankratz, bpankratz@mercuryplasticsinc.com.

Don’t miss a week! To get the next post in this series sent directly to your email, subscribe at, www.brianpankratz.com.

The 4 steps to every consumer purchase – Week 2

12 Tuesday Mar 2013

Posted by in Consumer Satisfaction, Marketing, Packaging Design

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Week 2Welcome to Week 2 of “The 4 steps to every consumer purchase”. If you missed week 1, you can find it here.

Recap
When consumers shop they follow four steps before they make their purchase. Understanding the pattern and focusing on how this relates to packaging can help to sell more product, while increasing profits. In week one we talked about the first step, scanning. Consumers start the purchasing cycle by letting their eyes scan the products until one specific product wins their attention.

Step 2:
The consumer has now found a product they like, what do they do next? They look at the price.  Seems pretty straight forward, right?  Well it is…but the important thing in this step is to understand what questions the consumer asks after they see the price.

The Questions:
After the consumer views the price of the product, they ask themselves the following questions:

  1. Is the price what I expected to pay for the product?
  2. Am I getting the best product for the money?

Before the consumer looks at the price, they have an idea of what the cost should be.  So, how does packaging play a role in this step?  Simple, more affordable packaging can reduce the overall cost of the product.  The cost of your packaging can help you to be more competitive and win more sales.

There are some simple ways to get cost of out your products packaging without sacrificing quality or overall design.  Reducing the product to package ratio and using alternative recycled materials are good places to start, but there are many other ways to reduce cost.  New designs that can attract more consumers should be considered as well.

The goal is to improve each step of the process.  Creating a new design that is more attractive along with reduced costs in packaging is a great combination that will help to win the sale.

Join us next week as we learn what happens when the consumer isn’t satisfied with the price point of your product.

Don’t miss a week! To get the next post in this series sent directly to your email, subscribe at, www.brianpankratz.com.

To learn more about creating packaging designs that save you money and increase profit, contact Brian Pankratz, bpankratz@mercuryplasticsinc.com.

The 4 steps to every consumer purchase – Week 1

16 Saturday Feb 2013

Posted by in Marketing, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , ,

Week 1So, how exactly do products get from the store shelf to the checkout?  Understanding the steps of what happens when a consumer enters the store until they reach the check out may help you to sell more product.

Over the next four weeks, I am going to break down the four steps that the average consumer takes before they make their purchase.  With every consumer there is a sequence of events that takes place before a purchase is made.  Understanding what they are and how to capitalize on them will be key if you want to sell more product.

To Clarify
There are three types of purchases: impulse, wants and needs, and predetermined.  I will be covering these later in future posts, but for now we are talking about purchases that may be impulse or wants and needs.

Week 1: Step 1 – Scanning:

The first thing consumers do when they look for product is scan.  They stand in front of the available products and their eyes scan across all of the choices they have.

During the scanning step, the consumer has an idea of what they are looking for.  The consumers eyes scan until the attention of the consumer is attracted to one product.  Unless you can get the attention of the consumer, you will most likely miss the sale.

To help get your product discovered, you must…

  • Design packaging in a way that demands the attention from the consumer and that can be easily spotted or recognized.
  • Create features in your packaging that are unique.
  • Add interactive features that draw the consumer to pick up the packaging to further inspect the product.
  • Have a clean and clear message that relates to the consumer.

The reality is, if the consumer doesn’t notice your product, they won’t be able to buy it.  Uniqueness and creativeness need to drive your packaging design.  When a consumer sees something that is new or different from what they expect to find, their attention is captured.

When consumers scan, the packaging design needs to be the connection to help them discover your product.  Creating a packaging design that helps the consumer to find your product is the first step in getting your product to the check out.  Stay tuned for Week 2: Pricing.

Don’t miss a week! To get the next post in this series sent directly to your email, subscribe at, www.brianpankratz.com.

To learn more on packaging your product so that it can be found, contact Brian Pankratz, bpankratz@mercuryplasticsinc.com.

5 Reasons You Must Shop Your Own Product

23 Wednesday Jan 2013

Posted by in Consumer Satisfaction, Marketing, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Store OverviewHave you ever been in a store and shopped the product you manufacture?  Not only shopped your product, but also shopped your competitor’s product?

If so, what did you learn?

Maybe a better question is…what can you learn by shopping your own product and why would you want to do this?

Here are five reasons why you should shop your own product…

1.  Know what the retailer is saying about your product:  Sales associates help consumers make decisions on what products they should buy.  They offer their opinion and in most cases, their opinion will sway consumers to purchase certain products.  Understand what the retailers are saying about your products.

2.  Understand what your competition is doing:  It is always a good idea to stand in the aisle where your product is offered to see how it compares to your competition.  For example: if your competition is packaging all of their product in clamshells and you have made the decision to use bags, your presentation may lose the sale.

3.  Shelf placement:  Does shelf placement matter on how you package your product?  The answer is…Yes.  This will help determine how you show your product in the packaging.  It’s not easy to always know where your product will be placed, but some items are commonly placed in certain areas.  Whether in a bulk bin, end cap, or stand alone in-aisle display matters.  Maximize your products visibility by using packaging that helps show your product better from all angles.

4.  Product presentation:  This one is easy…walk up to your product as if you were the consumer and determine if your packaging has something that grabs your attention. Features can be added in the packaging design that spark curiosity and draw the consumer in.  Also look for anything that takes away from your product, such as a glare on the plastic that makes it tough to see your product.  Make sure your packaging, “POPS”!

5.  Knowledge of your product:  This one may not be for everyone, however, if your product requires the sales associate to know certain features that will help them to sell your product better, make sure they are offered information with supplemental training to inform them.  This can be as easy as inserting an extra instruction sheet into your master carton with your product that is titled, “What you need to know,” or a customer care phone number to call and get more information.  At the least, put all major selling points in your graphics so the consumer can be made aware of your products benefits.

There is a lot to learn when going shopping, do not take this environment for granted.  When designing packaging, we personally use this practice to determine how to create packaging that makes an impact on the store shelf.  After going shopping, answer the most important question of all, “with the many choices of products similar to yours, would you buy your own product?”

If you would like to learn more on creating better packaging designs for your product, contact Brian Pankratz, bpankratz@mercuryplasticsinc.com.

Don’t miss a week, subscribe to get posts sent directly to your inbox.

– Week 3: How Important is Profit? Plan-Plan-Plan!

09 Wednesday Jan 2013

Posted by in Cost Savings, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

ProfitWelcome to week three of, “How to cut costs and maximize profit in the New Year.” Let’s start with a question:  How important is profit to your company?  The ability to keep the doors open depends on your ability to create profit.  Not only is being profitable important, it allows organizations options to produce additional growth.  Investing in new equipment and launching new products is dependent on the ability to create profit.

A quick look back…
To summarize where we have been in this series…in week one, we reviewed ways to design your packaging to increase profits.  In week two, we covered how being sustainable can increase profits.  This week we are going to focus on how planning can either increase or take away profit.

Plan-Plan-Plan
Regardless of what industry you are in, the same goes for all…poor planning will contribute to increased costs.  The better planner you are, the more you can eliminate added costs.  How orders are placed, how packaging is designed, and how much time is allowed to complete projects are all examples of areas planning is important.

Example:

In the year 2013, company ABC plans on launching five new products.  They are similar in size and shape, but do have features that make them different.  The method of packaging will be a clamshell with an insert card. 

Poor planning: Create five different clamshells to custom fit each product.

Good planning:  Create one clamshell that can hold all five different products.  (If needed, create a smaller insert tray to better hold the product in place.)

Result:  The “Good planning” example will have the same packaging for all five parts.  Since the packaging is similar for all five, the quantities will be more, which will allow for better pricing and will result in one part number being used over five parts.  The insert cards will be a common die line which will result in better pricing for printing.  Also, it will reduce the chance for obsolescence packaging costs.

There are several examples similar to the one above that can lead to increased costs due to poor planning.  The goal is to work with suppliers that can identify these areas and help reduce your costs resulting in increased profits.  Sometimes, identifying these areas can be difficult, so it is important to partner with those who have a track record of reducing costs while increasing the value of your packaging.  Create profit in 2013 and do it by being good planners!

For questions or for more information on how you can increase profits in the coming year, contact Brian Pankratz at Mercury Plastics, Inc.  bpankratz@mercuryplasticsinc.com.

Don’t forget to subscribe to get posts sent directly to your inbox!

What Others Are Saying About Packaging

04 Tuesday Dec 2012

Posted by in Packaging Design, Product Development, Sustainability

≈ 2 Comments

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , ,

A recent article was sent out by State Farm Insurance.  It was titled, “11 Tips for an Eco-Friendly Holiday.”  It stated an amazing, yet alarming statistic from the Environmental Protection Agency that between Thanksgiving and New Year’s Day, the amount of U.S. household waste increases 25 percent (1 million tons).

What they said…
The article by State Farm covered a variety of areas to be more eco-friendly, from replanting your Christmas tree, to giving away your left-overs (my favorite).  The suggestion that got my attention was #6, “Pay Attention To Packaging- Try to purchase gifts with the least amount of packaging.”

Plain and simple
Is it just this simple?  The way to be more eco-friendly is to just buy smaller packaging?  Is this even good advice?  Although we know that there is much more than size that makes packaging eco-friendly, none of that was discussed.  Either way, it is good to note what the message was that was communicated.  We need to be aware of the messages that are being sent by those not in the industry that may influence the consumers purchasing decisions.

Capitalize
How do you get the attention of those who want to be more eco-friendly by what they purchase?  The answer is through communicating this with your packaging.  Although size of packaging is one area, consumers are looking for those companies who communicate through their look, verbiage, or graphics, etc. that they are concerned about the environment.

Going forward
This statistic is good for us to know and should push us to create more eco-friendly packaging designs. We need to be aware corporately and personally on what we are doing that contributes to the increased levels of waste, and make changes where it makes sense.

Need Help?
The environment is a serious issue.  My advice would be to make yourself aware of ways that you can improve your product’s packaging to be more sustainable.  If you need help, there are many manufacturers that stay current on new materials and process that can help.  Whether you contact me or someone else…doesn’t matter, just make the effort and do your part to help the environment.

Read State Farms full article here.

For more information on creating Eco-Friendly packaging designs, contact Brian Pankratz at Mercury Plastics, Inc., bpankratz@mercuryplasticsinc.com.

What’s Your Problem?

18 Sunday Nov 2012

Posted by in Marketing, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

As product “XYZ” sits on the shelf collecting dust, the marketing and design team for the unpopular product go to work creating new packaging designs to replace their recent failed attempt.  Excitement flares with each new design that gets passed around, but wait…did anyone ask, “What’s the problem?”  Is there a reason product lingers on the shelf and attracts zero attention?

Identification
Before any new design is produced, research needs to be conducted on why the current packaging is not performing.  Many factors contribute to the success or demise of a product; including: cost, shelf visibility, quality of raw materials, graphics, colors, etc.  Before a new design is created, research should be conducted to determine what the problem is.

Example
A lot can be learned from visiting your product in the retail environment.  If you walked up to your product on the shelf to find all of your packaging slightly damaged or dented, you may have just found some answers on why your product isn’t selling.  Maybe the right materials were not specified creating packaging that is deteriorating prior to purchase.  Knowing this information would certainly be helpful when creating new designs.

Know Your Variables
There are different variables that need to be acknowledged when creating new packaging.  Variables such as visibility of product, “try me” features, benefits included, etc.  Know what type of information the consumer is looking for and then provide those features or options.

Packaging design should never detract from the product, it should always add value.  Prior to creating a new design, know why your current packaging is not performing.  Always start with identifying the issues of your current packaging so that those same issues can be avoided in future designs and you know what your problem is!

Need help with your designs?  Don’t hesitate to contact Brian Pankratz – bpankratz@mercuryplasticsinc.com.

Packaging Study Results Are A Must See!

11 Sunday Nov 2012

Posted by in Marketing, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Do you know the best way to package your product?  Does your product compete on the shelf with other products? If so, you may want to review a recent study that was conducted by Klockner Pentaplast (KP), a manufacturer of plastic films.

Summary
Klockner conducted a study to determine how consumers shop for product.  The same product was packaged in both a clamshell and a paper board carton.  The behaviors of shoppers were studied and the results were shared.

Here is what they found:
1.  Product packaged in clamshell type packaging sold on average 400 percent more.
2.  The consumer was able to find their product on average 40 percent quicker when they were able to see the product.
3.  Clamshell packaging maintained attention longer by 343 percent.
4.  Clamshell packages received 675 percent more fixations than cartons.
5.  Clamshell packages were purchased over 400 percent more than the standard paper board carton.

After they shopped
After the participants shopped, they were asked to fill out a general questionnaire about their shopping experience.  Over 88 percent stated that it was important to see the product they purchased.  They also agreed the plastic packaging was higher quality and more tamper-resistant.

My thoughts
I want to take the time to look at this study, not from a plastic film manufacturers point of view, but from someone who designs and manufacturers both clamshell and paper board carton packaging on a daily basis.

What are the main take-aways?
It is clear that when the consumer can see the product, it allows them to get a comfort of what the product is and what they are buying.  The main point of the study is clamshell vs. paper board carton.  One could argue that other types of packaging, such as windowed cartons, sealed or trapped blister packs, etc., may have a different outcome in the study.  Debating this would only get you unanswered questions, just don’t forget the main take-away, show your product!

Even bigger
We all know that packaging is considerably more complex than deciding clamshell vs. paper board carton.  If you have a clear understanding of how consumers shop, you also know that it isn’t only about clamshell vs. paper board carton.  Colors, images, brand recognition, sustainability concerns, etc. play an enormous role on how packaging is designed.

When developing packaging for your product, ensure to explore all your options.  Your packaging designs are only limited by the person designing them.  Engage innovation, creativity, and be different to draw attention to your product and gain the attention of the consumer.

Read Klockner’s full study here.

If you would like more information about ways to create new packaging designs that sell, contact Brian – bpankratz@mercuryplasticsinc.com.

Don’t miss a week! Sign-up today at http://www.brianpankratz.com to get new posts sent directly to your email.

Your Packaging Thinks You’re a “!@#$%^!”

03 Saturday Nov 2012

Posted by in Marketing, Packaging Design, Product Development

≈ 1 Comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

If your packaging could talk…what would it say?  What would it say about both you and your company?  Some of us are thinking to ourselves that we’re very happy our packaging can’t actually talk.  A smaller percentage of us wonder what would actually be said.  Regardless of the side that you take with wanting your packaging to talk, there is a sobering truth that lingers.

The Truth
The truth is…packaging does talk.  How we package our products tells a lot about us.  This is consistent with many things in our lives…how we dress, the car we drive, the words we use, etc., all tell a little bit about who we are.  This goes the same for how you package your product.

Write the Script
Determine what you want your package to say.  Certain colors, textures, fonts, and shapes all communicate different messages.  Being unique and creative is essential and will help your packaging to speak loud and clear.

Details
Great manufacturers understand that every detail matters.  If you want to be regarded as a top innovator, your packaging should be as innovative as the product inside.  Doing this gains confidence with the consumer that attention has been given to every detail, even the packaging.  Do consumers notice this?  Absolutely!

Your packaging is talking…did you tell it what to say or is it telling everyone that you are a !@#$%^!

If you would like more information about ways to create packaging that speaks a clear message, contact Brian – bpankratz@mercuryplasticsinc.com.

Don’t miss a week! Sign-up today at http://www.brianpankratz.com to get new posts sent directly to your email.

**Series Finale** “Buyers Guide to Packaging” – Week 9: Are You Impressionable?

14 Sunday Oct 2012

Posted by in Info for Buyers, Packaging Design, Quality

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

If you have been following the “Buyers Guide to Packaging” series from the beginning, I hope you have learned some valuable information that will help you be more successful.  I invite you to continue to follow along each week as I continue to uncover new subjects that help you to understand the packaging industry. Don’t forget to subscribe at www.brianpankratz, to have each week sent directly to your inbox.

One of My Favorites:
One of my favorite movies is “Good Will Hunting.”  There is a scene in this movie that’s absolutely awesome.  In a previous scene, Will Hunting (Matt Damon) talks bad about a painting that his psychiatrist, Sean Maguire (Robin Williams) painted.  Later in the movie, Robin Williams meets Matt Damon on a park bench and Robin Williams returns the favor speaking directly into the heart of Matt Damon.

Although Matt Damon is considered a genius on many levels, Robin Williams asks him if he has ever been inside the Sistine Chapel, or knows what it smells like when you walk in the door, or what it’s like to stand and look up at the magnificent painting with your own eyes.  He then continues to ask him if he knows what it’s like to wake up next to a woman and feel true happiness.

Although Matt Damon understands what he has read and been told, he lacks the first-hand knowledge that you can only get by actually being somewhere.  This specifically goes for your suppliers as well.  In order to get a true understanding of your supply base, you need to take the time and make the visit.

What Can You Learn?
Yes, we are all busy, however, by taking the time to visit your suppliers, you can learn a great deal about them.  If you are new to the industry, it is good to spend time with your suppliers to get an understanding of how each manufacturing process works.  If you have been in industry a while, then put your experience to work to determine if your supplier is operating to meet or exceed your expectations.

Tips for Your Visit
I want to equip you with some questions to answer during your visit.  The answers to these questions will help determine how effective the supplier is:

–  What capabilities does the supplier have?
It is good to use suppliers that can be utilized for many different disciplines.  Suppliers that have more capabilities can cut down on the number of suppliers needed.

–  Who else does the supplier currently work with? How long?
It is important to know who the supplier’s customer base is and how long they have been working together.  It is also important to know who the supplier worked with previously and why they are not working with them any more.  Good suppliers should have reputable sources that they work with.  My company creates packaging solutions for nine out of the top 20 companies on the Fortune 500 list.  We couldn’t do that if our organization was riddled with quality issues and a lack of ability to perform!

–  What Strengths and Weaknesses Are Visible?
Cleanliness, lighting, clutter, clear labels on materials, good work/product flow, etc., are all areas to look for.   One of my favorite questions to ask someone who is manufacturing product is…“how do you know you are making acceptable product?”  If the operator cannot answer this question…beware!

–  Ask Questions!
When I give tours of our facility, I don’t expect our customers to understand all the details of what we do.  I would rather them ask questions so they can gain a full understanding of our operation.  Don’t be afraid to ask a lot of questions.  It is the ability to understand the operation that will give you the knowledge to be a better buyer.

Yes, visiting suppliers takes time, energy, and money for travel.  Ensure that you are working with good suppliers, not by hearing about them, but by visiting them.  Walk the floor and create a learning experience to enhance your knowledge on how to better serve your company and your products.

If you would like more information about Mercury Plastics new products or are someone looking for packaging solutions and want to learn more about the packaging industry, contact Brian – bpankratz@mercuryplasticsinc.com.

Don’t miss a week! Sign-up today at http://www.brianpankratz.com to get Next Week’s Topic:  “Don’t Waste a Holiday!  Holiday Packaging Ideas” sent directly to your email.

Retailers Were Asked To Pull Product From Their Shelves – Is Yours Next?

13 Friday Jul 2012

Posted by in Packaging Design, Quality, Sustainability

≈ 1 Comment

Tags

, , , , , , , , , , , , , , , ,

The Shocking News First:
In June of 2012, Toxics in Packaging Clearinghouse (TPCH) released their “2012 Assessment of Heavy Metals in Packaging: A Focus on Flexible PVC from Discount Retail Chain Stores”.  The samples were focused in the nineteen U.S. States that have laws prohibiting the sale or distribution of packaging containing intentionally added cadmium, lead, mercury, and hexavalent chromium.  Although the findings for heavy metals were down from the 2009 report, flexible PVC is still failing at a rate of 15-39% of tested imported packaging.  The category of “toys, games, and crafts” had the highest fail rate of 39% of total packages tested for restricted heavy metals.

After Testing:
The retail chains where heavy metals were found in their packaging were contacted and asked to remove the product from their shelves and to conduct corrective action measures to eliminate this packaging.  With fail rates of fifteen to thirty-nine percent, we have to wonder how much is currently on the shelf that wasn’t tested and still remains on a peg hook today.

What to Watch For:
It amazes me how the U.S. continues to struggle with imported goods containing toxic heavy metals.  According to Patricia Dillon, Program Manager at TPCH, the products to watch out for are those that are not packaged in the U.S.  Flexible PVC and inks/colorants dominated the non-compliant packaging issues.

Now What?
The best way manufacturers can protect themselves is to know their supplier and where they get their materials.  Mercury Plastics, Inc. only uses materials that comply with all specifications for heavy metals and additionally strives to design the most sustainable packaging solutions for our customers.  Partnering with innovative U.S. suppliers that certify their materials, as Mercury Plastics does, will help to eliminate costly recalls as well as protect the name and integrity of your product.

To read the full report from the TPCH, Click Here.

For further information on how you can be protected from imported packaging containing toxic heavy metals, contact Brian Pankratz at Mercury Plastics, Inc. (bpankratz@mercuryplasticsinc.com)

Don’t miss a week.  Sign up to have weekly blog posts sent directly to your email at www.brianpankratz.com

– Who Defines Quality For Your Product –

06 Friday Jul 2012

Posted by in Consumer Satisfaction, Marketing, Packaging Design, Product Development, Quality

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , ,

What does it mean to have good quality? 

The answer to this question will be different depending on who you ask, but whose opinion really matters anyways?  And why is it important to define quality for each individual part or product you manufacture?

Before I go further, I want to make it clear that the customer defines the word, “Quality.”

Know the Expectations:
The quality specifications should be clear in the initial quote phase and should carry through to production.  Knowing what the customer’s expectations are for their packaging is important.  Using a higher grade material when not needed can cost the customer significantly more money than expected.  Don’t assume!

Know Your Materials and Process:
Knowing the capabilities of your materials and process is key to understanding what specifications need to be defined with the customer.  Since there is a clarity difference between utility grade RPET and virgin PET, which one do they need?  What type of quality is being requested?  Is a spot color being expected for their company logo and you are running 4 color process in your printing operation?  Know what your materials and processes are capable of and define the variables that exist.

Agree on the Criteria:
Once the variables are identified, agreed upon standards need to be set.  For printing, it is important to get light/dark standards.  For thermoforming, it is important to agree upon how many imperfections are allowed in the plastic.  For contract packaging, you need to agree on the appearance of the finished product.

Unfortunately, many companies have scrapped acceptable parts and have also sent inferior product to the customer only to find out that their views of “Quality”, didn’t match.

For further information on creating quality packaging, contact Brian Pankratz at Mercury Plastics, Inc. (bpankratz@mercuryplasticsinc.com)

Don’t miss a week.  Sign up to have weekly blog posts sent directly to your email at www.brianpankratz.com

The Forgotten Cost in Packaging Design – Don’t Let It Happen To You

29 Friday Jun 2012

Posted by in Marketing, Packaging Design, Product Development, Sustainability

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , , , , ,

There are many costs associated with packaging a product.  While the raw materials of the packaging are mainly concentrated on in the beginning stages of development, an equal amount of emphasis should be put on the labor to assemble.

We’ve all been there; right…someone emails a great packaging concept to us for review.  While reviewing the concept on your computer screen, you count 3 different insert cards, a plastic tray which goes inside of a plastic clamshell, an instruction sheet and then let’s not forget about the actual product we are trying to sell along with individual attachments to our product.  You view the quote sheet and it lists all of the components, but where are the labor costs to assemble this masterpiece?

Sound familiar?

Being a designer, printer, thermoformer, and co-packer of packaging components, we place a high emphasis on the cost associated with the assembly of the packaging we design.  Labor costs continue to increase; being able to design packaging that is easy to assemble is a key ingredient to the profitability of a product.

Don’t let it happen to you; be aware of the costs to assemble and seek guidance on any improvements that can be made to take the cost of assembly out.

For further information on if you can remove unneeded costs associated with packaging assembly, contact Brian Pankratz at Mercury Plastics, Inc. (bpankratz@mercuryplasticsinc.com)

Don’t miss a week.  Sign up to have weekly blog posts sent directly to your email at www.brianpankratz.com

“We Didn’t Even Know That Was Possible!” – Staying Current

22 Friday Jun 2012

Posted by in Marketing, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , , , , , , , ,

As I work with different companies to create new packaging designs and concepts, I continue to hear the same expression from high level marketing teams, “We didn’t even know that was possible!” 

I have to admit, the first time I heard that expression; I was a bit surprised.

After careful consideration, it became clear why this comment is so prevalent.  The fact is, the packaging industry has many different facets and each one is evolving at an ever-increasing pace with better technology, raw materials, processes, equipment, etc.  New designs are possible today that were once considered impossible; including certain aspects of thermoforming, printing, sealing card-to-card without heat or tooling, etc.  The packaging industry continues to break new ground and the questions that do not get asked – do not get answered!

When it is time to develop your packaging, your greatest advantage is to be informed on all of the options available, asking lots of questions, and partnering with professionals in the industry.  Stay informed so that you can make the best decision possible for your product.  Don’t assume that an innovative design will be higher in cost or that unique packages are impossible.  In most cases, through the development of new packaging, significant costs savings can be realized and fresh designs can be achieved.

The packaging world continues to evolve, don’t continually be the one that is last to the market with a fresh design.

If you would like to get information on what is now possible for your product or if you have questions, please contact Brian Pankratz at Mercury Plastics, Inc. (bpankratz@mercuryplasticsinc.com)

Sign up to have weekly blog posts sent directly to your email at www.brianpankratz.com

5 Features Your Product Packaging Must Have

15 Friday Jun 2012

Posted by in Consumer Satisfaction, Marketing, Packaging Design, Product Development

≈ 5 Comments

Tags

, , , , , , , , , , , , , , , , , ,

As different products sit next to each other on the store shelf, what makes one product sell better than another?  The answer is: packaging.  When consumers go shopping, they are looking for a positive experience, from the time they enter the store, until the product is removed from the packaging.  Product packaging plays a key role in the consumer’s experience.  There are 5 features that your product packaging must have to create a positive experience with the consumer.

Creativity and Uniqueness:
Be creative and unique with your packaging.  I love Seth Godin’s analogy in his book, Purple Cow.  If you drive down the road and see a brown cow, and then another brown cow, and then more brown cows, you quit paying attention to the brown cows.  But then you see a purple cow and it captures your attention.  Don’t be afraid to be different.  If you are like everyone else, you may go unnoticed.  Be creative and unique!

Good Use of Imagery:
Good imagery is priceless in packaging.  People love to look at pictures that help relate themselves to the product.  When you buy exercise equipment you find people in the type of condition you wish you were in.  When you buy baby products, you will more than likely find pictures of cute babies on the packaging.  Selecting the right images to connect with the consumer is one of the most important elements in good product packaging.

Product Visibility:
When possible, it is always a good idea to reveal some of the product to the consumer.  Consumers feel more comfortable with their purchase if they can see at least some of the product.  Whenever possible, show the product.

Keep It Clean:
I cannot say enough about a clean and concise looking package.  Some products do not need ten bullet points to describe the product.  Using imagery over text is preferred for most packages.  Use colors that contrast against your competitors.  Adding more text on a package is not always better.  Try to use words that reach into the emotions of the consumer.  Unique fonts are a good way to enhance branding.  Ensure that the font is legible and easy to read.

Easy to Open:
As manufacturers, we need to find that definitive balancing point between secure packaging and easy-to-open packaging.  The consumer’s experience is not as pleasant if they cannot easily open the packaging.  There are new and innovative ways to have both security and easy opening features in the packaging.  Ensure that your product is easy to open.

Creating a positive customer experience should be the goal of every manufacturer.  Implement the 5 elements listed above to create a positive experience that the consumer will remember.

For questions or more information on how you can implement these 5 features into your packaging design, contact Brian Pankratz at Mercury Plastics, Inc. (bpankratz@mercuryplasticsinc.com)

Sign up to have weekly blog posts sent directly to your email at www.brianpankratz.com

 

Bigger Isn’t Always Better: 5 reasons why you should pay attention to your “Product-To-Package Ratio”

31 Thursday May 2012

Posted by in Marketing, Packaging Design, Product Development, Sustainability

≈ Leave a comment

Tags

, , , , , , , , , , ,

If your packaging could talk, what one question do you think it would ask?  The answer is certainly debatable, but I think your packaging would ask…“Does this packaging make me look big?”  After a brief moment of looking up and down your packaging, afraid to give your product the answer, you may have to answer, “Yes.”

This is exactly what Hasbro, one of the world’s largest toy manufacturers concluded earlier this year.  After reviewing the packaging of some of their major brands, they realized that there was room for improvement and set a goal to reduce their product-to-package ratio by 15% by the end of 2013.

When we talk about improving the product-to-package ratio, creativity must be at the top of the list.  Several companies search for the best packaging design, hoping that their competitor doesn’t find it first.  Some companies set the standard, while some try to live up to it.

Take a look at the pictures to the right.  Shakespeare and Shimano are both manufacturers of fishing reels.  As I walked down the aisle in my local department store, I couldn’t help but notice that one company (Shakespeare) had figured out how to pack their product with 60% less plastic and paper board than their #1 competitor, and it looks great!  Two companies selling the same product, but in this case, it’s clear that Shakespeare found a way to package their product for a fraction of the cost of their competitor.  Could this be one of the reasons Shimano once produced golf supplies and snowboarding equipment, but then later abandoned those markets claiming they were unprofitable?

Here are 5 reasons why you should pay attention to your product-to-package ratio.

  1. Better product visibility
  2. Reduced packaging costs
  3. Lower carbon footprint
  4. Ability to try product in the store
  5. Decreased shipping costs

As a manufacturer of thermoformed and printed packaging, we almost always suggest a new design that would provide most of the benefits listed above.  New packaging designs are constantly being developed that ignite consumer attention.

Is it time to take a look at your existing packaging?

For more information on how you can improve your product-to-package ratio, contact Brian Pankratz at Mercury Plastics, Inc. (bpankratz@mercuryplasticsinc.com)

Sign up to have weekly blog posts sent directly to your email at www.brianpankratz.com

One Of The Biggest Mistakes During A Product Launch

24 Thursday May 2012

Posted by in Marketing, Packaging Design, Product Development

≈ Leave a comment

Tags

, , , , , , , , , , , , ,

Let’s start with a question: “When should we start to develop packaging for our new products?” Packaging is often an afterthought and is given little time to develop.  Product development teams slave over every little detail of the product itself, and as the launch date sneaks up, packaging for the product gets rushed.  Sound familiar?

In this scenario, the product team didn’t help the future success of the product.  There are many of us who understand the value of good packaging and what it takes to create, but for those who don’t, their product is at the mercy of their ignorance.  According to Marty Neumeier in his book The Brand Gap, “A retail package is the last and best chance to make a sale.”  If this statement is true, then significant time and effort should be put into the packaging of the product.

Here is a list of some benefits for developing packaging with the product:

  • Product features are revealed, not hidden.
  • Packaging can be designed for dual purpose (i.e. carry case, protector for future use, etc.)
  • Market studies on existing product packaging can be done ahead of time.
  • Ways to differentiate the new product from its competitors.
  • Speed to Market:  packaging is developed during product development resulting in less time after product development is completed.

Let’s put ourselves in the shoes of the consumer…If we’re holding two very similar products from two different manufacturers, one in each hand, what will help us to make our decision on which one to buy? That’s right…the one that communicated the best value.

Get the right people involved early so that packaging designs that catch the attention of the consumer can be created.  You don’t need to have all the answers yourself; you just need to call those who do.

For additional information or questions, contact Brian Pankratz at Mercury Plastics, Inc. (bpankratz@mercuryplasticsinc.com)

Sign up to have weekly blog posts sent directly to your email: www.brianpankratz.com

The Bottom Line – Up or Down

05 Thursday Apr 2012

Posted by in Packaging Design

≈ Leave a comment

Tags

, , , , , , ,

As I consult new and existing companies around the U.S. for packaging solutions, one thing is consistently clear in most cases, a new design was well overdue.  Not only was company XYZ overpaying for their packaging, their packaging was limiting their sales potential with being unattractive on the shelf.

Overpaying for packaging is one thing that can cripple the profitability of an organization.  Keeping a profitable company is harder to do today than it was in years past.  The rising costs of our raw materials and resources are forcing us to look at ways to save dollars and cents, and packaging should be at the top of the list.  The average consumer doesn’t buy the product to get the packaging, but the packaging can help the consumer to buy the product.  (Do not try to say that last sentence 3 times real fast)

So, how do you know if you are paying too much for packaging? Seems like a simple and straight forward question, right?  Here are a few things to consider when attempting to answer this question…

  • What is the intent of my packaging?
  • Who am I selling to?
  • Where is my product being sold?
  • What materials am I currently using?
  • Does my packaging add labor to my assembly?
  • Are there new designs that could increase sales?
  • What is the plastic to paperboard ratio of my design?

Yup, you guessed it…simple questions can get complicated rather quickly.  There is no danger in asking the questions above.  But, there is significant danger in an organization that wishes not ask the questions.  Not answering these question can lead to missed opportunity for growth and future sales.

For additional information or questions, contact Brian Pankratz (bpankratz@mercuryplasticsinc.com)